Technical Support Specialist - English & French Speaker
Great Team, Opportunity for Career & Professional Development, Collaborative and Meritocratic work culture and Supportive Leadership
About Us
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.
Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.
We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
At Medius, our values guide how we work and grow together:
- Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.
- Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.
- Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.
At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — and still have time to live your best life.
Lear more at www.medius.com
Job overview
We are seeking a Technical Support Specialist to serve as a key point of contact for our customers. You will play a crucial role in providing expert support and helping customers navigate our spend management solutions. This position is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups. We are looking for an individual who is analytical, customer-focused, and eager to grow within a fast-paced, digital environment.
Responsibilities and Duties
- Act as the daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams.
- Participate in bug bashes for new versions, write and validate expert articles, and submit product enhancement requests.
- Propose and implement improvements to the Expensya backend, customer support processes, and diagnostic tools, including the automation of Customer Support tasks.
- Take ownership of and diagnose complex technical or functional problems.
- Manage several tasks with a sense of urgency, ensuring proper prioritization and time management.
Qualifications
- A technical degree or equivalent experience, ideally in information technology.
- Confirmed experience in a service-oriented company, such as a software integrator, SaaS company, or a CRM/Call center.
- A strong customer-centric mindset with excellent communication skills, particularly the ability to explain technical subjects clearly to non-technical people.
- Proficiency in Excel, including advanced features like pivot tables.
- Strong analytical and listening skills, with the ability to diagnose complex problems with a critical mindset.
- The ability to manage stressful situations while remaining calm and focused.
- Experience with API management, data import/export processing, and other digital technical subjects.
- Fluent in both French and English is mandatory. Spanish is a plus.
- Department
- CXO
- Locations
- Tunis
- Remote status
- Hybrid
- Employment type
- Full-time
Tunis
Get to know more about us
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We’re an employee-centric business
The most important thing to our organization is our employees – and we really mean it.
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Worldwide workforce, top talent
Medius is a global business, with hubs in some of world’s major cities. We employ those that ooze our values, so you’ll learn from the brightest minds.
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Great culture that’s synonymous with our values
We surveyed our employees and they told us we’ve got a fantastic value-led culture. Free snacks don’t cut it. Instead, meet people you’ll love to work with and for (sidebar, we do offer free snacks!)
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Leadership that inspires you
Our leadership team is carefully selected from some of the leading minds in spend management and experts from their respective disciplines. They’ll encourage and inspire you to be better at your job. But the best thing is, even our CEO is just an email away if you’ve got something you want to share.
You can even apply to be a mentor for one of our executives in our reversed mentorship program!
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Join Medius, further your career and meet great people!
Join a company with fast growth and a progressive and competitive product roadmap. We truly invest in the future.
Medius is founded on trust and openness
Trust is one of the most important values at Medius. We’re not the busy-body micro-manager types. Instead, we trust you, implicitly, to get the job done. We’re also a very open organization. If there’s something bothering you, don’t sit in silence, let us know – we’re here to help and we want your feedback.
About Medius
Medius links invoice capture, processing, and payment to replace the worry and wondering of managing AP with calm and confidence. Medius goes far beyond basic automation by using artificial intelligence to do most of the work – so invoices get coded, approved and paid; customers get to go home and rest easy; and businesses can trust budgets and forecasts.
For more information, please visit medius.com.
Our values
- Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
- Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
- Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.
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