Technical Support Specialist - English & French Speaker
Great Team, Opportunity for Career & Professional Development, Collaborative and Meritocratic work culture and Supportive Leadership
About Medius
Medius is a Swedish origin company & a leading global provider of cloud-based SaaS spend management solutions, helping organizations drive their business forward by enabling best-in-class process efficiency, cost-savings, and greater financial control.
Spend management doesn’t ring a bell? This term describes the process from placing an order through its delivery, verification, invoicing to its payment. Our products help companies at every step of the purchasing process, increasing their security and speeding it up. We use the latest advances in artificial intelligence (AI) and machine learning to automatically capture and process invoices.
If you are seeking a stimulating environment characterized by unparalleled momentum and rapid growth, look no further. Join us as we lead the charge in reshaping the future of spend management, setting new standards of excellence, and driving impactful change across industries.
For more info: www.medius.com
Our values
- Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
- Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
- Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.
Some of the tasks you will be performing
• Daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams.
• Product expertise and product enhancement: Participation in bug bashes of new versions, writing and validation of expert articles, product enhancement requests.
• Continuous improvement of customer support: Proposal to improve the Expensya backend, improvement of customer support processes and diagnostic tools, automation of Customer Support tasks.
Why should you join our Technical Support team and what are the career path
opportunities?
The Technical Support team is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups: You will be trained continuously on a best-of breed solution and will join a team with a strong team spirit, a strong appetite for customer satisfaction and a continuous learning mindset. This role is the ideal gateway to move quickly towards new challenges at Medius: Level 2 support engineer, project manager, product manager, inside sales, customer success manager, etc.
Requirements for the position
- Technical degree or equivalent, ideally in information technology.
- Confirmed experience in a service company, for example at a software integrator, a SaaS company or a CRM / Call center company.
- Strongly service and customer satisfaction minded, a real taste for customer contacts.
- Analytical and listening skills.
- Ability to take ownership and diagnose complex problems with a critical mindset.
- Ability to manage several tasks related to technical or functional subjects with a sense of urgency (prioritization and time management).
- Ability to remain calm and focused in a stressful situation.
- Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people.
- Methodical and rigorous.
- Excel proficient, including advanced features such as pivot tables.
- SQL language skills appreciated.
- Ability to manage technical subjects in a digital environment: API management, import/export data processing principles, use of internet browsers, installation of mobile apps, etc.
- Fluent French: Mandatory.
- Fluent English: Mandatory.
- Spanish: Nice to have.
What we offer
- An optimized on-boarding in order to facilitate the integration and the discovery of the teams
- A strong and positive company culture, with close-knit teams and a stimulating work environment
- All company seminars and celebration trips and other spontaneous events
- Multiple benefits such as a great health insurance, continuous training
Please send your resume in English (resumes in French will be automatically rejected).
- Department
- CXO
- Locations
- Tunis
- Remote status
- Hybrid
- Employment type
- Full-time
Tunis
Get to know more about us
-
We’re an employee-centric business
The most important thing to our organization is our employees – and we really mean it.
-
Worldwide workforce, top talent
Medius is a global business, with hubs in some of world’s major cities. We employ those that ooze our values, so you’ll learn from the brightest minds.
-
Great culture that’s synonymous with our values
We surveyed our employees and they told us we’ve got a fantastic value-led culture. Free snacks don’t cut it. Instead, meet people you’ll love to work with and for (sidebar, we do offer free snacks!)
-
Leadership that inspires you
Our leadership team is carefully selected from some of the leading minds in spend management and experts from their respective disciplines. They’ll encourage and inspire you to be better at your job. But the best thing is, even our CEO is just an email away if you’ve got something you want to share.
You can even apply to be a mentor for one of our executives in our reversed mentorship program!
-
Join Medius, further your career and meet great people!
Join a company with fast growth and a progressive and competitive product roadmap. We truly invest in the future.
Medius is founded on trust and openness
Trust is one of the most important values at Medius. We’re not the busy-body micro-manager types. Instead, we trust you, implicitly, to get the job done. We’re also a very open organization. If there’s something bothering you, don’t sit in silence, let us know – we’re here to help and we want your feedback.
About Medius
Medius links invoice capture, processing, and payment to replace the worry and wondering of managing AP with calm and confidence. Medius goes far beyond basic automation by using artificial intelligence to do most of the work – so invoices get coded, approved and paid; customers get to go home and rest easy; and businesses can trust budgets and forecasts.
For more information, please visit medius.com.
Our values
- Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
- Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
- Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.