About Us

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At Medius, our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.

• Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.

• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.

Learn more at www.medius.com

Job overview

As a Customer Success Manager, you will help customers achieve measurable business outcomes and maximize the value of their Medius investment. You will play a critical role in driving customer satisfaction, adoption, and engagement across low- to medium-tier accounts, while laying the groundwork for cross-sell and upsell opportunities.

This role combines direct customer engagement with scalable one-to-many and Tech Touch initiatives, while also acting as the voice of the customer internally to help shape product and process improvements.

Responsibilities and Duties

Customer Engagement and Success

• Conduct Customer Business Reviews with low- and medium-tier accounts, translating customer data and process insights into clear business outcomes.

• Present new product functionality, roadmap updates, and high-level performance KPIs to customers.

• Proactively identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts.

• Monitor customer health, identify at-risk accounts, and collaborate cross-functionally to develop and execute mitigation plans.

Scalable Success and TechTouch Initiatives

• Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips.

• Drive customer engagement through one-to-many communication and digital enablement strategies.

• Act as the voice of the customer internally, sharing insights to improve products, services, and customer success processes.

Qualifications

Experience and Education

• 1–3 years of experience in a customer-facing role such as Customer Success, Consulting, or a similar function.

• Experience working with accounts payable and/or spend management processes.

• Bachelor’s degree in Computer Science, Business Administration, or an equivalent field.

Skills and Competencies

• Strong communication skills with the ability to understand customer needs and build trusted relationships.

• Solid understanding of business processes with a commercial mindset.

• Proven ability to identify customer pain points and uncover growth opportunities.

• Excellent analytical and problem-solving skills with a data-driven approach.

• Proactive, driven, and customer-focused.

• Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.

• Fluent in English.
  

Medius Customer Success Team 

The Medius Global customer success team is growing, and you will be a part of this journey. You and your team will serve our customers in Europe and North America, following our global processes and reporting to a local manager in Tunis.